Summary
The Senior Developer Success Engineer will act as the frontline for our community.
What You'll Do
Providing solutions to common issues, application architectural guidance, and other developer's questions on Slack, Discord, Discourse, Zendesk, and more.
Building relationships and representing the needs of community members, customers, and our partners.
Conducting architecture reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications.
Architecting, curating, and contributing to a knowledge base to increase the support team's leverage.
Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables.
Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it.
Adhering to a set of standards and etiquette for support at Temporal.
Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows.
Mitigate the workload of requests into Engineering while maximizing the user experience.
Develop new strategies and processes for how to enable our users to self-service or one: many capabilities.
Advocate for our developers and customers internally, and help the broader team connect more deeply with our users.
Actively promote Temporal in our community, and create valuable content for our users, including blog posts, videos, etc.
What You'll Bring
Currently reside in and eligible for work within Australia with a preference for Melbourne and Sydney.
8+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
Minimum of one year experience in an internal or external customer-facing role.
Passion for helping others regardless of who they are or how they act.
Experience working with or as part of remote teams.
Strong written and verbal communication skills.
Seek to understand first, lead with data, and rely on facts.
Nice to Have
Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
Experience with security certificate management and implementation.
Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.
Compensation
The estimated pay range for this role is Australian $175,000 - $200,000.
Additionally, this role is eligible to participate in Temporal's equity plan.
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