Senior Customer Implementation Consultant at Deputy Senior Customer Implementation Consultant at Deputy Delivery Services, Full Time, Melbourne melbourne remote full-timeDescription Posted 2 days agoAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about simplifying shift work and driving industry change, join us at Deputy and help shape the future of hourly employment!You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.The Team: You will be a member of our Delivery Services team, which includes all of the Consultants, Engineers & Architects that deliver tailored workforce management solutions to global brands in hospitality, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.The Role: As a Senior Customer Implementation Consultant you'll leverage your technical background to develop tailored solutions for our enterprise customers. You'll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You'll support the team with local internal initiatives and be given time to innovate and own areas of process improvement.Responsibilities Manage the end-to-end delivery and implementation of complex projects for Deputy's largest enterprise customersAct as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation processValidate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholdersDefine and communicate project plans with clearly defined timelines and deliverablesCollaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirementsEngage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelinesInterpret and map customer's business structure to the Deputy platform, optimising for ease of use and performanceProactively communicate with internal and external stakeholders regarding status updates, risks, and overall project healthTake a train-the-trainer approach, equipping customer with training sessions and materials to insure continued successCollaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term supportQualifications and Requirements Proven ability to understand, define, and document deliverables, including but not limited to; requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagramsMust have strong understanding of and experience with implementation cycles for both internally and externally managed initiativesA demonstrated history of establishing and meeting work schedules with limited time frames and under tight deadlinesAbility to understand and relate to both technical and non-technical project team membersExperience with enterprise SaaS applications3+ Years of professional experience in delivery, implementation, or project managementEmployee Perks- Share Options- Paternity/Maternity Leave Policies- Personal Learning & Development Fund- Flexible Work Policy- Company wide Development & Coaching- Hackathons- Awards - "Your Time to Shine & Celebrate Success"- Social Events & variety of social clubs (Books, LGBT, Games, Sports)- Mental Health Support- Munch & LearnsDeputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.#LI-Remote#J-18808-Ljbffr
