Senior Consultant

To be a high performing, senior member of the consulting team delivering ServiceNow projects and services that ensure a high degree of satisfaction to the customer. Highly autonomous contributor delivering technical deliverables to customers are complete, accurate, consistent, high-quality, on- time and deliver valued outcomes because you are a ServiceNow subject matter expert You deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer You deliver allocated technical develop effort – stories, story points on time to a high degree of quality Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation. You influence new engagements & opportunities within the client – and they are communicated to CSM's and account managers with Enable You solve problems quickly & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews
Why are you the right candidate for this role? Your OpportunityStep into the pivotal role of Technical Product Manager (TPM) and become the linchpin between our project teams and our customers. As a TPM, you'll embody the customer's vision, collaborating closely with Product Management and across the breadth of stakeholders, including fellow TPMs, to meticulously define and prioritise tasks. Your efforts will ensure our solutions not only meet but powerfully advance our program's priorities, all while upholding the highest degree of technical integrity.In your role overseeing our global application, Source, it is essential that you are integrated within KPMGI, poised to synergize with our overarching goals and objectives. Your strategic alignment with our mission will catalyse the creation of a product that delivers exceptional value to our customers and stands as a testament to our commitment to excellence.Key Responsibilities:• Join our team as a Technical Product Manager (TPM) and become the pivotal engine behind our product's success. As a key player in product strategy and execution, you'll craft our product vision into meticulous roadmaps and presentations that inspire. You'll refine project tasks with precision, assuring alignment with our goals during meticulous planning sessions.• As we dive into project work execution, your astute task management—including sequencing and prioritisation—will be instrumental. You'll excel in just-in-time task elaboration and drive story acceptance criteria with clarity, ensuring our solutions not only meet but exceed quality expectations.• Embrace the unique role of arbiter for task acceptance, upholding standards and serving as a quality gatekeeper. Your comprehensive understanding of enabler work aligns technological progress with our business objectives, shaping the infrastructure for new functionalities.• Share the responsibility of our project's triumphant delivery, proactively resolving challenges and spearheading quality assurance at every development stage. Your support and operational acumen will bolster platform stability, with a hands-on approach that ensures elevated performance and security.• Beyond project-related duties, your strategic insights will refine our product roadmap. You will clearly communicate progress and advocate for project needs. As the face of our product to stakeholders, your seamless integration of technical and non-technical expertise will be indispensable.• Your role extends to being the definitive source of knowledge on Atlassian applications and guiding teams through upgrades, release management, and major migrations. With authority over acceptance at milestone inspections, your pivotal decisions will shape our project outcomes.• As our TPM, you'll ensure documentation accuracy, lead with expert knowledge, and be the force that propels our product to its fullest potential. Join us and play an integral role in shaping technology that sets industry standards.How are you Extraordinary?• You are passionate about innovation - you have fundamental knowledge of product thinking elements (e.g., vision, strategy, roadmap, commercials, GTM). You have a can-do attitude and are energized by driving change.• You are a collaborator - you excel in multi-disciplinary teams and can influence others towards the right evidence outcome-based outcome.• You are an adaptive executor - you can get things done amidst ambiguity, you are resilient amidst challenges, and you thrive when working with a variety of stakeholders across a diverse set of industries and lines of business.Your Experience and Qualifications• 7+ years project delivery experience & management of large projects as a Lead Product Owner / Manager• 10+ years' experience with Atlassian suite of products and Atlassian Certified• 15+ years project experience in delivery of enterprise systems with an emphasis on globally available applications• 5+ years of technical experience with the Microsoft platform specifically Azure IaaS, PaaS and SaaS implementations• 3+ years of knowledge of emerging technologies (Containers/Docker, Kubernetes Services, PowerBI / eazyBI Analytics)• Confidence in dealing with staff, managers and partners across the firm• Good knowledge of regional issues and structures, ability to work with people from many different cultural backgrounds.• Expert level knowledge on Atlassian suite and Atlassian Certified• Experience with Agile Scrum and Kanban methodologies• Experience with Technical Product Management• Experience with Microsoft AzurePlease note, the salary ranges 130k-200k+ with respect to your level of experience.We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.We also have offices in the following locations:• Sydney• Melbourne• Brisbane• Perth• Canberra• Adelaide• Hobart• Gold Coast• Darwin• Townsville• Parramatta• Wollongong• Newcastle/Hunter Region• Geelong About Dipole Group:Wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Operates locally, regionally, and internationally. Capabilities span across Telecommunications, Finance, Insurance, Health, Public Services, Print/Digital Media, Broadcast, and Supply Chain.The Role:• Seeking a highly skilled Splunk Analyst (Systems Analyst) to contribute to organizational development for exceptional customer experiences.• Utilize expertise, technical acumen, and leadership to drive innovation and business growth.Essential Skills & Experience:• Analyse current business processes and make improvement recommendations based on industry trends and business knowledge.• Design, deploy, and implement Splunk Enterprise core across on-prem and Splunk cloud.• Drive system improvement efforts by capturing and assessing user requirements, devising solutions, managing deployment release schedules, and prioritizing tasks using Agile methodologies.• Analyse, design, document, publish, and manage AWS/Azure applications in a secure Splunk environment.• Gather and facilitate business process discussions, solution design and documentation, testing, and end-user support.• Create Reports, Dashboards & Alerts in Splunk, and deliver appropriate documentation and communication around feature and process changes.• Conduct requirements workshops with a team of IT professionals & subject matter experts, translating those requirements into actionable project initiatives w/associated metrics.• Participate in all aspects of the data lifecycle for Data Onboarding to Splunk solutions, including planning, requirements, development, testing, and quality assurance.• Develop security orchestration, automation, and response solution playbooks.• Implement cloud-based integrations with Splunk, provide associated support for onboarding, integrate AWS & Azure with Splunk, and develop Splunk Playbooks to automate case management, event management, and custom functions.• Identify, implement, and onboard appropriate cloud service for a given use case.• Develop and troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.• Demonstrate flexibility, adaptability, helpful approaches, excellent communication, presentation, interpersonal skills, service improvement, planning, project management, attention to detail, problem-solving, evaluative judgment, and relationship and teamwork focus.Candidate Qualification:• Hold certifications as both a Splunk Enterprise Security Admin and a Splunk Enterprise Certified Admin.• Possess the Splunk Advanced Accreditation Migrations certification.• Minimum three years of experience in Splunk Enterprise core required.• Minimum one year of experience in Splunk Enterprise security and SOAR (Security Orchestration, Automation, and Response).Next Steps:• Click on the APPLY button to express interest in the role.• Only shortlisted candidates will be contacted for further discussion within 3-5 business days.Job Type: Full-time, PermanentSalary: From $100,000 per annum plus Superannuation
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work_outline work_outline Full time position, Permanent position #J-18808-Ljbffr