Position: Senior Consultant
Reports to: Client Director
Business Unit: DBM Atlas Insurance team
Location: Melbourne (preferably) although Sydney also acceptable
The Company
Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.
Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.
We are looking for a Senior Consultant with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.
The Role
This is an exciting senior role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.
Key Responsibilities
Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without errorMaintaining deep understanding of the client's strategic priorities, NPS performance and driversAdvancing the depth and actionability of insight provided to clientsProducing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation. Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior DirectorOwning the execution of low-medium complexity adhoc analysis requests for insurance clientsProviding support to Client Director on higher complexity adhoc analysis requestsSupporting internal teams in the enhancement of production, QA processes and output including through automated production techniquesMonitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production processContributing to the identification of opportunities to improve the way clients are serviced and to enhance client valueLiaising with clients on prioritization of tasks based on team capacity and workloadLiaising with external providers associated with client deliverables Identifying and implementing innovative research approaches and methodologiesCascading subject matter expertise through the account team and broader businessLeading training sessions and implementing ongoing internal training programs and knowledge sharingAssisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teamsOrganising and conducting regular monthly client WIPs meetings and presentationsCoaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.
Requirements
Experience in a research agency environment or research roleExperience working with banks / financial services providersAn ability to focus on client service above all elseExperience of using data and research to deliver customer insightsExperience managing primary research from the design stage through deliveryExperience managing of external panel suppliersExperience presenting research and insights to clients at a senior management levelA desire to work on your own in a fast-moving environment, with an entrepreneurial focusThe ability to lead, engage and drive a high performing teamThe ability to work and communicate effectively. Experience of using data/research software such as SPSS and QExcellent leadership and organisational skillsThe ability to challenge the status quo and think outside the box
Benefits
Competitive salaryDiscretionary BonusOpportunity to work with a global team in a fast paced, fast growth businessHybrid working 25 Days Holiday2 Days Charity LeaveBirthday LeaveSocial Events
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