Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
A great opportunity exists for a Senior Claims Advisor - Workers Compensation which reports to the Team Manager - Workers Compensation, General Insurance Claims.
As a Senior Claims Advisor in Workers' Compensation, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements, and delivering exceptional service to our customers.
Your role will involve leading claims investigations, negotiating settlements, and providing expert advice on claims management strategies. This is a great opportunity for an experienced professional looking to leverage their skills in a globally recognized insurance company.
You will also be responsible for the following:
Manage and assess complex workers' compensation claims from lodgement to closure. Ensure compliance with legal and regulatory requirements within workers' compensation legislation. Provide expert advice and guidance on claims management and strategy to both internal teams and clients. Collaborate with legal, medical, and investigative professionals to ensure fair and timely claim resolutions. Negotiate settlements and manage the dispute resolution process as needed. Deliver high-quality customer service, ensuring all stakeholders are well-informed and supported throughout the claims process. Important to your success - let's grow together Knowledge of workers' compensation legislation and compliance within Tasmania. Excellent negotiation and dispute resolution skills. Demonstrated ability to manage high-volume caseloads (60-70) while maintaining attention to detail and quality of service. Strong communication and interpersonal skills, with the ability to build relationships with clients, claimants, and internal stakeholders. Proficient in claims management systems and technology. Relevant insurance qualifications (ANZIIF, CIP, etc.) are highly desirable. Belong. Zurich is here to support you There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave; Grow, and thrive in your career with award winning training programs. Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role. Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up, and other great benefits through our Shine portal; Access to Family Care (parental leave). Volunteer; Work in our state-of-the-art Green Star rated offices; and dress for your day. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure.
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