Scheduler About the Role:As a Scheduler at KinCare, you'll play a pivotal role in ensuring the seamless delivery of our home care services to our valued customers. In this role, you'll schedule home care services and plan rosters for our care workers across a large geographical region. You'll be the important link between our customers and care workers, maintaining regular phone communication to ensure optimisation and fulfilment of our services. If you have experience in high-volume service coordination environments, this is the right opportunity for you.Other responsibilities include: Ensuring adherence to the regulations outlined in the SCHADs Award Maximising the efficiency of our care worker rosters, ensuring optimal resource allocation Matching care workers to appropriate services based on their skill set Swiftly resolving last-minute changes to schedules by leveraging effective communication and influencing skills Working closely with other teams to ensure efficient and effective service coordination Proactively identifying recruitment needs within your allocated region This full-time permanent position offers remote work flexibility, although occasional travel to our Bella Vista office may be required. Sydney-based candidates are preferred, though exceptional applicants with strong experience from other locations will be considered.About You: Demonstrated experience in workforce planning (preferably within a service delivery environment) across multiple locations A strong phone manner and ability to remain calm and professional at all times Positive "can-do" attitude and customer service focus Ability to problem solve and think on your feet Demonstrated experience with engaging with stakeholders at all levels Strong communication and influencing skills Ability to work under pressure and manage multiple priorities Previous experience with Salesforce, Skedulo or other rostering systems is preferred About KinCare:Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
