Remote Customer Care Manager

Job Description:

We are looking for a Remote Customer Care Manager to join our team at NCR. This is a full-time position based in Canberra, Australian Capital Territory, AU. The ideal candidate will have at least 7 years of experience in customer service or a related field, and will be comfortable working in a fast-paced environment.

Responsibilities:- Manage a team of remote customer care representatives, providing guidance and support as needed- Monitor customer interactions and ensure that all inquiries are resolved in a timely manner- Develop and implement customer care strategies to improve overall satisfaction and retention- Analyze customer feedback and provide actionable insights to other departments within the company- Collaborate with other managers to streamline processes and improve efficiency- Stay up-to-date on industry trends and best practices in customer care

Requirements:- Bachelor's degree or equivalent experience- 7+ years of experience in customer service or a related field- Strong leadership and communication skills- Ability to work independently and manage a remote team effectively- Hardworking and resilient attitude- Problem-solving skills and attention to detail

Personality Traits:- Hardworking- Resilient- Self-motivated- Team player- Customer-focused

Soft Skills:- Problem-solving- Attention to detail- Effective communication- Time management- Multi-tasking

Benefits:- Paid Time Off (PTO)- Company transportation- Profit sharing

Working Environment:At NCR, we thrive in an energetic and rapidly evolving work setting. We value teamwork, innovation, and a strong commitment to customer satisfaction.

Equal Opportunity Statement:NCR is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Deadline to Apply:April 24, 2024. Apply now to join our dynamic team and make a difference in the world of customer care management.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.