Receptionist/ Customer Service Representative

Benefits 2 week temp assignment (5th -16th August) $40 per hour + Super On site parking available Full training provided Work independently with remote support from the team Gain valuable experience in a dynamic office environment About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patients lives, through supplying pharmaceutical medication. Located in Macquarie Park, 2113, the office provides on-site car parking. 

About the opportunity
This temporary role runs from 5th to 16th August, with the first week dedicated to training and the second week working independently. The successful candidate will manage front desk reception and customer service, ensuring smooth operations while the regular staff is away.

Duties Answer incoming calls (low volume) and provide excellent customer service Process customer orders received through the Customer Service email inbox Ensure accurate and timely input of orders Make outgoing calls to inform customers of delivery schedules or any order-related challenges Ensure complaints are resolved quickly and expertly, and escalated when required Skills and Experience Strong attention to detail and able to muti-task Excellent phone manner and communication skills Ability to remain calm and efficient under pressure Reliable and proactive attitude No prior customer service experience required Culture
The company fosters a supportive and collaborative work environment. During the training week, you will work closely with Operations Manager and the Customer Service team, who will provide full guidance and support. In the second week, although working independently, you will have remote access to the team for any assistance.