Qsic | Client Relationship Executive - Qsic

Details of the offer

The Role We are seeking a dynamic and proactive Client Relationship Executive to play a vital role in developing and managing customer relationships that promote retention and loyalty. Supporting our Customer Success Lead, this role will help ensure that our clients derive maximum value from our audio solutions. You'll be joining a business that is growing at an exciting pace and so we're looking for a highly energised and driven addition to our team.

$65,000 - $75,000 a year
Account Management and support: Ensuring assigned account needs are met while developing and maintaining strong, long-lasting client relationships.
Assist the Customer Success Lead in managing enterprise-level accounts, and gathering customer feedback and insights.
Engage with franchisees to understand their unique needs and provide tailored support.
Take part in account meetings and retail store visits to build relationships and gather feedback.
Collaborate with the Support team to ensure client issues are resolved timely.
Monitor customer health and proactively address any issues to prevent churn.
Communication Management: Collaborate with our Creative and Support teams to develop and maintain key user resources, including online and physical tools, guides, and instructional videos.
Assist in updating cyclical reports and dashboards, providing insights for quarterly reviews and other strategic assessments.
Assist in creating and coordinating delivery of customer communications with our Creative team, ensuring effective deployment of updates on curation, new feature launches, and other important information.

Skills and Qualifications: 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment. Strong communication and interpersonal skills. Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously. Proficiency in CRM software and customer success tool is preferable.A proactive approach to problem-solving and a passion for delivering exceptional customer service. Willingness to travel interstate on occassion as needed.
THE OFFER Competitive salary + equity
Work from our Melbourne office, with the flexibility
Inclusive Team Culture - Join the whole team for frequent gatherings, we get everyone together at least once a quarter
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobrapido_Ppc

Job Function:

Requirements

Elders Rural Services | Branch Manager

Elders is proud to be the last Australian-listed major agribusiness. The most trusted agribusiness brand in Australia. We're part of the landscape, part of t...


Elders Rural Services - Victoria

Published 8 days ago

Clearcompany | Sales Director

Want to join the leading company in a high-growth industry? Our client is a pioneering AI-driven HealthTech company revolutionising healthcare documentation....


Clearcompany - Victoria

Published 8 days ago

Simonds Group | Sales Consultant

At Simonds, we believe that our people are the core of our business, and are instrumental in our continued growth and sustainable success. With a variety of ...


Simonds Group - Victoria

Published 8 days ago

Hanes Brands Inc | Casual Sales Assistant| Bonds Outlet | Moorabbin Dfo

Casual Sales Assistant | BONDS Outlet | Moorabbin DFO | Melbourne - South (VIC) Be In Good Company Good People – You'll be eligible for monthly cash bonuses ...


Hanes Brands Inc - Victoria

Published 8 days ago

Built at: 2024-12-24T02:40:50.380Z