Product Specialist - Surface Drills Locations: Australia, WA, Perth Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R0070795 Sandvik Mining and Rock Solutions Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. We are proud to employ approximately 44,000 people across more than 150 countries. Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. The Role Sandvik is looking for a dedicated and skilled Product Specialist to join our Surface Drills team in Perth, WA. The successful candidate will be responsible for providing quality technical support and for developing the technical competencies of our customers and internal personnel for Sandvik products. This role is a full-time requirement; however, Sandvik recognises the desire for flexible working options. Areas of Responsibility Provide on-site technical assistance to resolve issues. Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand. Provide technical training to the service network on proper operation, maintenance, and troubleshooting practices. Provide technical support to end users, operators, and service personnel in cases of complex technical issues. Provide relevant feedback to Technical Support Managers and relevant Factory Product Engineering to enable improvements to the equipment or its operation. Assist in compiling accurate data to process warranty claims and engineering machine improvements. Review spare parts recommendations with Parts BLM organization. Provide information on the accuracy of Machine Life Operating Costs (MLOC). Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst. Your Profile Relevant Mechanical and/or Electrical Trade Certificate (or equivalent). Post-trade experience of at least 7 years in Mining and in a similar role. Expert knowledge and experience with Blast hole drills, platform drills. Experience working in remote locations and understanding different cultural dynamics. Experience in the delivery of technical training to maintenance personnel and operators. Excellent interpersonal and communication skills (verbal and written). Ability to travel internationally without restrictions (Europe, USA, NZL, PNG). Flexibility and adaptability in response to organizational and operational change. What We Offer Join us for an exciting career with endless opportunities! Work from the comfort of your own home with our flexible work arrangements. Employee Benefits Program which includes options for salary sacrifice and a superannuation contribution of 13% on top of your earnings. Eligible for our Company Performance Bonus scheme. Length of Service Recognition program highlights our commitment to our employees. Paid parental leave to support our employees and their families. Training and development opportunities to help you grow your skills and reach your career goals. Sandvik is proud to be a Work180 Endorsed Employer for Women. Agencies need not apply. You must have the right to live and work in Australia to apply for this job. Talent Acquisition SpecialistZelda Fowkes When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. About Us Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining, and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights, and deep knowledge of industrial processes and digital solutions. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries within continuing operations.
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