Press space or enter keys to toggle section visibility Name Product Owner Digitise Site / Location Ref # 12356902 Entity Australia Post Opening Date 08-Feb-2024 Suburb Melbourne Work Type Fixed Term Full Time Length of Assignment 8 months Description & Requirements Press space or enter keys to toggle section visibility Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. About the opportunity As the Product Owner for Digitise, this role will be embedded with project teams to ensure project solutions and business processes deliver on the business vision for the Customer Service Transformation program, delivering a true omni-channel operational design and technical implementation, and supporting the broader Customer Experience Transformation program. As a product owner you will gather feature requests, prioritise features for upcoming sprints, supported by Project & Deployment Managers. You should be able to identify user needs, help stakeholders understand the business value, and work with cross-functional teams to manage product releases. What you'll deliver with us The Digitise Product owner is responsible for AI in Customer Success, introducing Gen AI capability and creating market leading digital service experiences delivering omni-channel efficiency and effectiveness of customer support, transforming the experience of Australia Post customers. You'll also •Gather and plan feature requests, develop and communicate product specifications, assess and prioritise user stories, solve product-related problems, lead product release plans, and serve as the product ambassador. •Collaborate with program & leadership teams to ensure sign off & delivery of the overall vision & priorities of the program •Make informed decisions that balance business & customer needs, technical feasibility & program impact in conjunction with external providers. •Identify & raise potential risks & challenges to the program About you You will have experience delivering digital products & solutions incorporating AI in large contact centres. You'll also need Exposure to large projects and an understanding of project methodology. A high level of stakeholder engagement, a transformational mindset and an eye on future technologies and how they are used in contact centre environments. How we'll deliver for you A unique role within a large contact centre at the cutting edge of how AI is used within a contact centre environment. A defined project role, where you will be able to see the fruits of your labor and have fantastic achievements to look back on. We're delivering together At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on One last thing Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you. See and hear more about what it's like to work in business support with us: #J-18808-Ljbffr
