Practice Excellence and Service Quality Lead Posted: 09/08/2024
Closing Date: 30/09/2024
Job Type: Full-time (fixed term)
Location: Darwin
Job Category: Quality and Practice
Job Description About the role With dual reporting lines to the CEO and the Director of Operations, the Practice Excellence and Service Quality Lead is responsible for enhancing the organisation's service quality by delivering practical solutions that support practice excellence in line with NDIS Practice Standards, governance requirements, risk management, audit and compliance frameworks. This role involves leading a culture of continuous quality improvement to ensure safeguarding and service excellence. The role will work closely with the CEO and leadership teams to develop, drive and evaluate the organisation's Quality, Safeguarding and Risk strategy.
About you To be successful in this role, you will be an experienced leader who can demonstrate awareness, understanding and navigation of the unique social, economic and political environments particularly related to regional National Disability Insurance Scheme (NDIS), for-purpose service delivery. In consultation with the Operations team, you will use your highly refined interpersonal skills to build positive relationships and support effective and efficient risk profiling of new and existing services and develop fit-for-purpose solutions to enhance the quality of services.
Disability or similar sector related industry experience is highly valued, coupled with the ability to provide practical advice to support service excellence. You will have a well-developed understanding of human and community services program delivery, management, governance and risk.
In addition, you will be able to demonstrate:
Excellent interpersonal skills : Ability to build and nurture stakeholder relationships to support quality in new and existing services Accountability mindset : High levels of judgement, negotiation skills, environmental awareness and insight to progress organisational directions and outcomes Leadership and management : Flexibility to lead, manage and motivate a diverse team outside of direct line management control to achieve organisational outcomes Operational experience : Background in the human services, community or disability sector (or related industry) with knowledge and understanding of the NDIS and the NDIS Quality and Safeguards Commission or the ability to quickly acquire this knowledge Why work with us? Carpentaria employs evidence-based practice, with research driving continual innovation and growth. Staff have access to comprehensive training and skill development as well as regular upskilling opportunities and ongoing specialist disability training, including positive behaviour support, person-centred active support and risk management.
We value our teams, and our employees enjoy a range of benefits including:
Salary packaging available (equivalent of up to $6,400 additional net salary) 5 weeks annual leave per year + 17.5% leave loading Flexible work options Ongoing professional development and career progression opportunities Access to employee discounts and wellness benefits Access to free confidential counselling and support via our Employee Assistance Program (EAP) Sit-stand workstations with dual screens Work satisfaction - love what you do and why you do it! To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team via the apply button.
We are committed to creating a workplace culture that embraces diversity, equity and fairness and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQ+ community, and Aboriginal and Torres Strait Islander peoples. Please note that a secondment opportunity may be available for the preferred candidate.
For questions or to have a confidential discussion about the role, please contact Annie Rily, Chief Executive Officer on 08 8920 9429, or at ******
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