WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion. In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come! THE ROLE Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. After all, there is a reason why we are recognised internationally as the 'Undisputed King of Trainers'. As a POS Supervisor, you will be responsible for providing JD Sports customers with an exceptional shopping experience, whilst overseeing point of sale. You will also be responsible, however not limited to the following duties & responsibilities: Processing sales, including refunds and exchanges as the key POS operator Answer customer queries via phone and face to face Cash handling Supporting the Management team where required Lead by example to set management expectations across the team and manage performance Work with Management Team to ensure that budgets & KPI's are met WHAT WE'RE LOOKING FOR Minimum 2 years' experience within retail or like industry You are passionate about creating an amazing service experience and culture for our customers You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders You have excellent time management skills to ensure that daily priorities are executed in a timely manner WHAT'S IN IT FOR YOU? One month paid parental leave Referral bonus scheme Training and development to evolve and shape your career Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre Treat yourself with our attractive staff discount! This can also be used for friends and family Access to our Employee Assistance Program & Mental Health champions
