Job Description
If you live in Australia or New Zealand, you've likely heard of AMP.
But at a time when society is changing, we are too.
We're now a nimbler business with new leadership and thinking.
For us, these are exciting times.
There's a real potential for big thinkers to help us redefine what financial services could be.
And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances.
Through upturns, downturns, recessions, and major life transitions.
Every day, we help people see and make more of their financial potential, so that they can create their tomorrow.
And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
The People, Sustainability & Culture (PS&C) business unit within AMP is accountable for the delivery of human resource services.
Our PS&C vision is to "unleash the potential of our people to deliver great outcomes to our customers, shareholders and communities".
AMP believes our people are the most important factor in our success.
This role is crucial to the AMP Advice and Operations team, handling daily employee advice and operational tasks as directed.
It involves interacting with employees to clarify queries, execute service requests, and draft employment contracts and letters using established templates.
Additionally, the role focuses on proposing and leading process improvements to enhance service quality.
It also manages changes from new technologies or processes, ensuring smooth transitions and operational efficiency.
How you will make an impact
Provide advice to employees on HR related matters which is aligned to AMP Policies and processes.
Efficiently handle and resolve employee Help Desk service requests, ensuring adherence to SLAs.
Draft employee contracts and letters based on pre-defined templates.
Participate and contribute to continuous process improvement projects and business projects where P&C Advice & Operations' team support is required.
Pay dispute resolution by analysing and addressing pay disputes or pay discrepancies raised by employees and providing clear and timely clarifications to employees.
Escalate Tier 2 (Internal Payroll Team or People Technology Team) queries where required, and ensure queries are resolved in a timely manner (escalation management).
What you will bring to the role
1 to 2 years of experience in HR Operations, employee relations or payroll preferably in a financial institution organisation.
Experience in dealing directly with employees and providing HR-related service or support.
Proficient in Microsoft office 365 like (Word, Excel and PowerPoint) Relevant degree or diploma in Human resources or Industrial relations.
Experience as an end user of Tier 1 HR technology solutions like Oracle, PeopleSoft or Workday is desirable.
We are seeking a candidate with exceptional verbal and written communication skills, capable of engaging effectively with all stakeholders.
The ideal candidate will have a comprehensive understanding of Australian payroll and employee legislation.
Additionally, they should possess a good working knowledge of Tier-1 HR technology solutions like Oracle, PeopleSoft, or Workday.
The successful candidate will demonstrate a genuine interest in building a career in Human Resources and be committed to delivering excellent customer service.
They should exhibit excellent technical, analytical, and organisational skills, along with a high standard of integrity, judgment, and ethical behaviour.
You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here.
Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas.
Meaning, you'll be closer to the action and executive decisions that influence where we go next.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here.
You'll be encouraged to speak up and try new things.
If they don't work, we move on - better for it.
We know there's no one way of doing things.
So, you won't have to sacrifice who you are or how you work to fit in here.
We're inclusive and flexible in many of the ways you'd expect.
And in some of the ways you wouldn't.
As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people.
Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success.
Through year-round opportunities to volunteer, fundraise and give back to the community.
Or in the everyday challenges you face as we work together to strengthen this great organisation.
Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity.
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance.
This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future.
And, through a series of career-defining moments, create your own tomorrow.
Don't procrastinate!
We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.#J-18808-Ljbffr