Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Deliver high level specialised patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Apply expertise in health system service delivery, professional knowledge, education and training, partnership and collaboration, and excellent interpersonal abilities to enhance the patient experience at Caboolture & Kilcoy Hospital, Woodford Corrections Health Centre and Caboolture Satellite Hospital and act as a reference point for the executive and senior hospital staff.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Lead high level patient experience and feedback management strategies across Caboolture & Kilcoy Hospital, Woodford Corrections Health Centre, and Caboolture Satellite Hospital in the pursuit of excellence in delivering patient experience outcomes.Demonstrate advanced leadership, negotiation, conflict resolution and problem-solving skills to facilitate customer focused service provision across interdisciplinary teams.Apply latest evidence and high-level judgement in advising and influencing senior managers and other stakeholders to resolve complex com plaints and contribute to improved service quality and delivery.Provide independent, high-level, specialised consultative services to patients, families, and staff, involving a high degree of complexity and with specialised knowledge of operating in the medico legal context.Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.Benefits when working for Metro North Allied HealthFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous salary packagingAdditional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave5% annual leave loading with up to 27.5% for shift workersRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceBe part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersJob ad reference number:CAB571732Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDFurther information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .Documents Before applying for this vacancy please ensure you read the documents below.KeywordPlease use * for wildcard searches.Search exact phraseCheck to search for the exact phrase. Uncheck to return jobs that contain any of the keywords.LocationHold down the control (Ctrl) button and use your computer mouse to select multiple optionsOccupational groupHold down the control (Ctrl) button and use your computer mouse to select multiple optionsSalary (yearly) Leave blank if you are searching for casual jobs MinimumMaximumTotal Remuneration Only used for Senior Medical or Executive positions We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.#J-18808-Ljbffr
