Panel Member - Consumer Representative, Insurance

Company Description AFCA is an organization of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.
Job Description AFCA is seeking interested Consumer Panel Members to support our Insurance Ombudsmen in panel decision making on complex financial complaints.
This involves providing expert services as part of a decision-making panel.
Panels are made up of an Ombudsman, and one each of a Consumer and Industry expert.
The Consumer Panel Members are appointed by the AFCA Board for a 3-year term to provide services as needed, on a casual basis.
The decision-making commitment of a panel member will vary depending on the complexity of the complaint.
This will be discussed for each panel engagement to ensure this works for you and AFCA.
Typically, you will: Have expertise in financial services disputes from a consumer background Analyse complaints, identify core issues and provide an independent view based upon your experience and knowledge Participate in, and prepare for, panels convened by AFCA to support with resolving disputes Contribute to development and finalisation of written findings, recommendations and determinations as needed. Qualifications To be successful in providing services to AFCA, you will come equipped with:
Extensive experience in financial services (including, one or more of general insurance, life insurance, medical indemnity insurance, banking and finance, small business products, financial advice, investments and superannuation) or representing consumer interests with strong consumer networks Knowledge of issues and laws relevant to the financial services industry A strong track record of resolving complex issues independently and objectively Ability to effectively communicate and write clearly and accessibly Strong analytical and problem-solving skills to establish the core of a complex issue, and a pragmatic approach to achieve fair and timely outcomes. Additional Information To apply: To apply, please submit your resume and cover letter.
Please indicate in your cover letter your area/s of specialisation.

#J-18808-Ljbffr