PA2024384 Head of Specialist page is loaded PA2024384 Head of Specialist Apply locations Melbourne, Australia time type Full time posted on Posted Yesterday job requisition id R24331 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and DescriptionOpportunity Snapshot:This varied and high paced role involves a combination of leading people and responsibility for the team's processing combination of leading people and responsibility for the team's processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality. This is a critical leadership role in the SS&C organisations to ensure meet client requirements and continuous improvement responsibilities:Delivery of all client requirements within SLA requirements. Immediate escalation of any quality or timeliness issues to Head of Operations.Working collaboratively with Senior Managers and leader both at SS&C an our external clientsTeam leadership, positive role model; meeting with the team members 1-1 on a regular basisCoaching and mentoring of Team leadersTimely completion of performance appraisals and performance managementDocumenting User GuidesMaintaining documentation such as procedures and checklistsEnsuring that all Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements are done within agreed timeframesProvide high quality internal and external serviceMeet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholdersWork with other teams within operations team to deliver optimum outcomesEnsure appropriate testing assurance is completed for Trust Architect releases, BCP testing BCP process for the team, including regular (quarterly) training sessions for the performance indicators:Adherence to business processesLevel of staff engagement/morale and delivery against agreed standards within the teamQuality and accuracy of processingMeeting of all client deadlinesProcess and service delivery improvement initiativesAdherence to client business rules and compliance policiesSkills and competencies:Excellent written and verbal communicationQuality service orientation/continuous improvementHigh level of accuracy and attention to detailSpread sheet and analytical skillsPlanning and organisingCustomer service focus and a passion for service deliveryExcellent Problem Solving Skills and demonstrated initiativeAbility to build strong relationships with internal stakeholdersAbility to work well under pressure, maintaining professionalismA 'can do' approach and an ability to operate effectively within a dynamic and high performing environmentDemonstrated drive and commitment towards attaining the highest possible standardsTenacity and resilienceAbility to work effectively and consultatively within a diverse team environmentKnowledge and experience:5-7+ years Financial Services experience3-5+ years Unit Registry experience5+ years team leadership, demonstrated people leadership experienceKnowledge of the financial services industry particularly funds management, custody and platformsUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. About UsSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.#J-18808-Ljbffr
