AKG is now a Certified Great Place to Work 2023/2024RISE Ventures is committed to local communities and their needs – our strategy strengthens our presence and our connection with stakeholders goes far beyond just finding jobs. Our role has shifted to include 'providing work opportunities', 'fostering and creating small enterprises', supporting 'emerging businesses', supporting Government objectives - in essence assisting communities to plan for and RISE to the challenge of self-determination.A day in the life of an Outreach Service Coordinator includes:Initiate engagement with participants as quickly as possible.Undertake quality assessments and appointments with every participant you work with.Develop a quality and tailored Individual Job Plan that supports the skilling and preparation of participants returning to work, developing realistic and achievable goals.Gain a good understanding of the local labour market needs.Skill our participants to be engaged in Employment, Education & Training.Contact and create links to employers to create future vacancies and employment opportunities for participants.Refer participants to community participation activities.Support participants with work experience activities and link to hosts ensuring successful attendance and up skilling is undertaken.Executing reverse marketing activities.Meet or exceed all placement and outcome targets.Engage whole of community towards employment programs and involve Elders and Leaders in community planning.Liaise with other government departments, Non-Government Organisations (NGOs), Centrelink in the region.Refer and advise participants to employment pathways which could include study – accredited Training.Ensure you have an in-depth knowledge of the benefits available for participants and employers to increase employment opportunity.Follow through on all participant and employer requests.Ensure compliance with the CDP contract for all relevant activities.Maintain confidentiality of participant records held in the site/office.Maintain accurate candidate and employer data/records to ensure relevant evidence is recorded.Provide coaching/mentoring in best practice of CDP service delivery to local operational staff.Support participants in the workplace to maintain ongoing employment through effective Post Placement Support.Liaise with employers to implement strategies to allow participants to remain in employment.Undertake a regular retention review to capture any 'at risk' outcomes.Ensure all placements, including 'found own employment' are captured and recorded in the CDP IT System (ESS).Please note this position is a Fixed Term until 30th of June 2025.Qualifications:Experience in Employment Services, Disability Employment Services or CDEP/CDP.Skills/Attributes:Demonstrated ability to build and maintain effective working relationships with a range of people.History of developing innovative solutions.Demonstrated ability to develop high quality, individually tailored customer service.Knowledge:Knowledge of labour market trends and employment skills shortages.Comprehensive knowledge of the employment services industry (contractual obligations, guidelines, management, and performance systems).Local, Employment Service Area and regional labour market knowledge.The Department Code of Conduct and Service Guarantees.WHS, HR & relevant legislative requirements e.g., WHS, privacy, disability & other discrimination, Social Security Act, etc.Intermediate knowledge of PC based applications e.g., Microsoft Office, database applications.Ability to understand and work within complaints and conflict resolution procedures.If you meet the qualifications and are passionate about empowering individuals through community development programs, we encourage you to apply for this exciting opportunity.Being a part of the Rise Ventures team, you will be provided with a wide range of benefits including:Personal and professional development opportunities.Rewarding and supportive culture.Birthday leave and diversity leave.Frequent training and support to excel in the role.Free Employee Assistance Program.Access to novated car leasing.Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind).To be considered you must...Have full working rights in Australia.Have a current driver's licence and a comprehensively insured vehicle.Complete an Australia History Criminal Check.Have a current Working with Children Check or willing to obtain a Working with Children Check before employment.Ability to work Monday to Friday - 8:30am to 5:00pm.Please note that people with a criminal record are not automatically barred from applying for this position; rather the relevance will be considered as it applies to our industry.About AKG:AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.At AKG we are empowered by our diversity. AKG is committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email.Confidential enquiries can be made to Ben Falcone-Mayo, Talent Acquisition Manager via email.If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.
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