Online Client Support Associate

Job Description:

Virgin Australia is seeking a dynamic and motivated Online Client Support Associate to join our team in Canberra, Australian Capital Territory. As an Associate Level position, this role requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Provide online support to clients via various communication channels, including email, chat, and social media- Assist clients with booking flights, managing reservations, and resolving any issues that may arise- Collaborate with other departments to ensure a seamless customer experience- Maintain a thorough understanding of Virgin Australia's products and services to effectively assist clients- Handle customer complaints and inquiries with professionalism and efficiency- Monitor online reviews and feedback to address any concerns and improve customer satisfaction- Work closely with the IT team to troubleshoot any technical issues related to the online booking system- Provide feedback to management on trends and issues identified through client interactions

Requirements:- Minimum of 2 years of experience in a customer support role- Driven and motivated personality traits- Strong time management and adaptability skills- Excellent written and verbal communication skills- Ability to work in a fast-paced environment and prioritize tasks effectively- Proficiency with computer systems and online communication tools- Knowledge of the airline industry is a plus

Benefits:- Relocation allowance for eligible candidates- Paid overtime opportunities- Travel and spending expenses covered for work-related travel- Opportunities for career advancement and professional development

Working Environment:At Virgin Australia, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to bring their innovative ideas and talents to work, fostering a culture of collaboration and growth.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Virgin Australia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.