Online Chat Support Officer

Job Description:

St. Jude Medical is seeking a dedicated and resourceful Online Chat Support Officer to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the Online Chat Support Officer will be responsible for providing exceptional customer service and technical support to our online chat users. The successful candidate will have at least 2 years of experience in a similar role and possess excellent decision-making and cooperation skills.

Responsibilities:1. Respond promptly and professionally to online chat inquiries from customers.2. Provide technical support and troubleshooting assistance to resolve customer issues.3. Identify and escalate priority issues to the appropriate department for resolution.4. Maintain accurate and detailed records of all customer interactions and resolutions.5. Collaborate with cross-functional teams to improve overall customer experience.6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.7. Continuously strive to improve efficiency and effectiveness of online chat support processes.

Requirements:1. At least 2 years of experience in a customer service or technical support role.2. Excellent communication skills, both written and verbal.3. Ability to multitask and prioritize in a fast-paced environment.4. Strong decision-making and problem-solving abilities.5. Proven track record of working in a team-oriented environment.6. Proficiency in MS Office and other customer support software.7. Bachelor's degree in a related field preferred.

Benefits:- Dental insurance- Paid Time Off (PTO)- Free food

Working Environment:At St. Jude Medical, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Chat Support Officer, you will have the opportunity to participate in various community service projects and make a positive impact on those in need.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:St. Jude Medical is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for our open positions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.