Night Auditor - Full Time

29 days ago, from Tasmanian Tourism and Hospitality JobsHospitality, Travel & TourismSource: uWorkinJOB DESCRIPTIONWelcoming our late arrival guests and farewelling our early departures.Ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.Taking initiative to ensure that interactions with our customers are positive and productive.Actively resolving complaints and challenges presented by customers.Undertake the daily reconciliation of the Hotel's trading, including the checking and preparation of reports, completing audits and collating the necessary paperwork for departures.Preparing and distributing relevant reports to relevant departments.Managing and confirming reservation details and accounts for in-house guests ensuring all details are recorded accurately.Providing efficient service for guest registration and departure by checking in and out guests as required.Serve overnight room service, including the preparation of dishes.Maximising guest satisfaction as well as the safety and security of the property.Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.
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