We are currentlyseeking to appoint a full time Membership Experience & Sales Officer tohelp drive connection with our members and supporters. Our MembershipExperience & Sales Officers are relentless in the delivery of outstandingcustomer service and are critical in enabling us to achieve our purpose ofinspiring and supporting all Victorians to love cricket.This is a fixedterm position from July 2024 to January 2025. There will be another short termopportunity available later in the year.The MembershipExperience & Sales Officer will primarily work during office hours, howeverthe role will also require working match days and official club events.The successful candidate must be available towork out of hours and weekends from October to January.KeyResponsibilities include:Provide exceptional customer service in all activities including face-to-face, email and phone communicationInbound and outbound membership sales and servicing, ensuring exceptional levels of customer serviceProvide consumer services exceeding expectations of all Cricket Victoria, Melbourne Stars and Melbourne Renegades stakeholders, including but not limited to members, customers, and partnersSupport with all enquiries relating to the Melbourne Renegades and Melbourne Stars brands including, but not limited to, match day activities and tickets, membership sales, Club information, etc.Process membership and events through the Archtics CRM membership systemEnsure all member details (including packages and seating details) are correctly entered into the membership systemProcess payments and enter sales data into the CRMDeliver tactical outbound telephone campaigns to drive membership retention and acquisitionProvide match day membership and ticketing supportData integrity through ensuring that all personal details are entered correctly and accurately, and that all data is treated in accordance with relevant legislation and our clubs' Privacy PolicyAbout YouAs a MembershipExperience & Sales Officer, you will be responsible for generating themaximum number of membership sales throughout our membership retention andacquisition phase. You will be required to work autonomously and will be accountablefor achieving daily sales targets through a combination of inbound and outboundcalls. You will be responsible for ensuring all membership enquiries areresponded to in a timely manner whilst maintaining an excellent level ofcustomer service. As a Membership Experience & Sales Officer, you will alsoplay a key role within the wider Consumer Business team, with duties covering matchdays, Cricket Victoria events and merchandise sales.To be considered,you will meet the below criteria:Tertiary qualification or third year student in related disciplineCustomer service and administrative experienceStrong stakeholder management and relationship building capabilitiesExceptional written and verbal communication skillsExperience in reporting and data capturingArchtics experience is preferred but not essentialCurrent Victorian Employee Working with Children Check (or arranged on appointment)Valid Driver's Licence and access to a vehicleTheBenefitsWe're one big collaborative team and we encourage agood work life balance through flexible working. We have a hybrid model ofworking arrangements with the flexibility for our People to work from our home,the CitiPower Centre, as well as from their home.OurPeople benefits include tickets to sporting events (yes, including thecricket), onsite gym access, salary packaging, corporate health insurance,corporate partner discounts, flexible working arrangements, professional development opportunities and more!AboutUsBasedat the state of the art CitiPower Centre in St Kilda, Cricket Victoria (CV) isone of Victoria's leading sporting organisations and is the governing body forthe game of cricket in Victoria. From grassroots cricket to the elite teams –the Victorian Men's and Women's Cricket Teams, Melbourne Renegades andMelbourne Stars – Cricket Victoria nurtures and promotes the development andsuccess of the sport for all Victorians.If youhave the credentials, demonstrated experience and qualifications for this role,please apply by clicking on the " Apply Now " button and ensureyou include a cover letter and resume.ApplicationscloseTuesday 11 June 2024at11.59pm .At Cricket Victoria,we embrace diversity in gender, age, ethnicity, disability, religion and sexualorientation. We are committed to providing a safe environment for childrenacross Australian Cricket and we also offer a flexible work environment for allemployees.We measure ourselveson our ideals – "Leading the Game"; our shared ideals have the power to createpositive change and deliver excellence for our customers, colleagues, andcommunities. Our people value integrity, connection, accountability, respectand excellence.We require allapplicants to undergo background checks and screening prior to or during anyappointment. Australian Cricket's Commitment Statement to Safeguarding Childrenand Young People can be found at
