Member Support Officer, Victorian Civil And Administrative Tribunal (Vcat)

Position DetailsAbout usThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.About the roleThe Member Support Officer(MSO) role reports to the Member Support Coordinator and is responsible for providing high-level administrative support for Tribunal Members.The MSO will: Proactively and efficiently provide administrative services under the directions and guidance of the Member Support Team Leader, to deliver effective support to Tribunal Members for sensitive and complex legal matters.Work collaboratively across the broader Hearing Services teams, providing assistance where required.Contribute to team projects and service delivery initiatives that seek to improve processes and the quality of support provided to Tribunal Members and other business units.Fast-paced varied role with the opportunity to work with a wide range of people in a small team. CBD location, close to Southern Cross train station You will learn the backend of VCAT in action Fast paced, excellent learning opportunitiesAbout youTo ensure success in the role you will: Highly organised, with good common sense and judgement to manage competing priorities, and flexible and adaptable to changing demandsStrong word processing and administrative skills with a keen eye for detailAble to identify improvement opportunities in systems and processes to improve efficiency and drive changePossess well-developed interpersonal and negotiation skills to build rapport and work effectively with colleagues across various departmentsHave the ability to plan and prioritise tasks in a fast-paced environment with good attention to detailExperienced in Microsoft Office and quick to familiarise yourself with new databases and systems