Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.Benefits & Highlights: Competitive base salary + bonus + overtime Annual cash allowances for health insurance & wellness Excellent leadership, mentoring support with ongoing training & development Future career progression opportunities as a result of exceptional 20% YoY business growth Represent market leading products for Sports Medicine in high demand Location: Arndell Park Full time permanent position This role is focused on handling callbacks/enquiries regarding loaned kit (equipment) to hospitals and arranging for them to be returned to the warehouse or arranging logistics for their delivery. You'll be focused on a more customer service element of the role interacting with hospitals as well as internal field sales force. Addittionally you'll function within a warehouse environment as well and may be equired to pack/inspect and arrange medical loan kit equipment. About the Role Customer service (callbacks) interacting with hospitals and our own sales force. Review and maintain surgical loaner instrument and implant sets Track loaner sets and update the content when product expires or engineering changes occur Update the set inventory lists to reflect changes in lot codes Fully understand and articulate loaner ERP system steps and transactions Accurately transfer sets from work-in-progress storage location to available stock for shipment Work with Commercial and Marketing to ensure a proper configuration is maintained About the Requirements Experience with SAP would be very beneficial however, training can be provided. Having had experience in working as a Loan Kit Technician for another medical devices company would be ideal and highly considered however, quality training can also be provided for anyone new to this career. Applications are welcome from CSSD Technician, Warehouse or Customer Service Specialists, and Biomedical graduates seeking entry to the Medical Device industry. Minimum requirements include: Ability to work in a fast-paced, ever-changing environment and under pressure, Strong attention to detail when documenting required information/issues. Excellent analytical abilities, with good written and oral communication skills, Ability to work well within a group environment, Intermediate level Microsoft Excel and proficient in Word and Outlook. Good physical and mental health Valid Australian work rights About Arthrex Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact. The successful applicant MUST have rights to work in AUS, a valid Driver Licence, and be fully vaccinated against COVID-19.
