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Lead Customer Support Manager

Lead Customer Support Manager
Company:

Honeywell


Details of the offer

Responsibilities:Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveysDrive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resourcesInfluence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitmentsDrive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experienceCollaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutionsKey Experience &Capabilities:Bachelor's degree in Business, Engineering or related field5+ years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program ManagementProven leader, with experience in a direct customer facing roleAbility to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activitiesDemonstrated partnering skills with key internal and external customersAbout UsThe world is changing. Andit's a familiar story at Honeywell. Our $36 billion business was founded on alegacy of firsts spanning 130 years. We're building a safer, smarter, and moresustainable world through our technology and software across each of our 930sites globally. Our impact is seen in every shape and size around the world.Our solutions are felt daily in aerospace, buildings and cities, retail,chemicals and materials, safety, industrial and manufacturing, safety, andsupply chains.Discover MoreWe've been innovating formore than 100 years and now we're creating what's next. There's a lot moreavailable for you to discover. Our solutions, our case studies, our#futureshapers, and so much more. Learn more at If you believe whathappens tomorrow is determined by what we do today, you'll love working atHoneywell. The future is what we makeit. So, join us and let's do this together.Honeywell is an equalopportunity employer, and we support a diverse workforce. Qualified applicantswill be considered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status. Aboriginaland Torres Strait Islander peoples are encouraged to apply.Honeywell is a proudadvocate of the LGBTQ+ community and we are celebrating Pride Month in thePacific by launching Pride Connect, our LGBTQ+ employee network, we encouragemembers of the LGBTQ+ community to apply to join our team of future shapers.For more information onapplicable equal employment regulations, refer to the EEO is the Law poster.Please refer to the EEO isthe Law Supplement Poster & the Pay Transparency Policy .For more information onhow we process your information in the job application process, please refer toRecruitment Privacy Notice.If a disability preventsyou from applying for a job through our website, request assistance here. Noother requests will be acknowledged.


Source: Talent_Ppc

Job Function:

Requirements

Lead Customer Support Manager
Company:

Honeywell


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