Job Description Day to day here's a snapshot of what you can expect in the role: Develop an in-depth understanding of the IntelligenceBank platform and its capabilities Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio Become the trusted advisor to a portfolio of IntelligenceBank's strategic accounts Work with customers to define success, ensure adoption, retention, and expansion Continuously and repeatedly provide value to customers by being a source of best practices and ensuring they get the most value out of the IntelligenceBank platform Develop and execute on Account/Customer Success plans in keeping with account tier expectations Regularly engage with each customer on strategic and operations reviews Keep customers up to date with new and soon to be released features and enhancements most relevant to them; host and support the build of client-facing webinars Oversee client's HelpDesk/Support tickets and support if escalation is required Maintain accurate and up to date notes, contacts, opportunities, and activities against all accounts in Salesforce Act as a liaison between the customer and the IntelligenceBank product team to represent the customer's feedback accurately and advocate for their needs Identify new ways to improve our internal processes Qualifications We're incredibly proud of our Six Star Service which is one of our core values and something we strive to deliver for our clients every day. If that resonates with you we'd love to chat with you! To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience: Demonstrated experience in an enterprise customer facing role; preferably in sales, account management, or an equivalent role for a SaaS company Prior experience closing net new or expansion revenue of $1M ARR per year across a portfolio of clients Ability to develop strong customer relationships, manage expectations, and problem-solve Ability to present, communicate, and work effectively with others Ability to take a client brief and collaborate internally to ensure key stakeholder expectations are met Outstanding probing and listening skills Strong analytical skills and use of data to help drive adoption, uncover opportunities and risk Experience with Digital Asset Management (DAM) or Marketing Operations (MOPs) software a plus Experience with Salesforce and other SaaS tools a plus Understanding how Marketing teams work internally and externally a plus Additional Information Next Steps: Once you've applied, your application will be reviewed by one of our team and you'll be updated by phone or email regarding its status. Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you've applied for and, finally, references and criminal history checks. So apply now and we look forward to getting to learn more about you! "We're a 2024 Circle Back Employer & commit to replying to every applicant."
