Help Desk & IT Support (Information & Communication Technology)
Full time
$90,000 – $110,000 per year + Commisions
Looking for variety of challenges and innovative IT? You'll be taking responsibility for solutions delivered to our clients focusing on keeping IT infrastructure protected, secure and running effectively for their business and staff.
Working together with our service desk and field techs you will provide new and existing customers with pre and post sales delivery with expert guidance to achieve high client satisfaction for support, projects and solution software and hardware procurement/implementation.
This role would suitsomeone who is currently working in an MSP providing hardware and software solutions to busineses, a Senior Technician looking to work within the customer service/solutions side of their job or a Senior Project Tech Lead working within an MSP looking for their next step. This role provides an end to end experienced to the client including pre-sales quoting, working with the technical staff to deliver the project and then the satisfaction of completion.
Responsibilities and Regular Tasks for This Role Includes: Responding to new client enquiries Conduct Account Management meetings with clients Follow up with existing accounts quarterly Assisting the team technically when needed Report to management Essentials for this Job Possess technical and business competence across areas within the IT infrastructure domain Team player who will support others You speak English clearly to greet and communicate well with customers. Experience using and deliverying Microsoft 365 products Experience of VoIP solutions preferably 3CX Experience with IT solutions for business Experience with ConnectWise or similar IT specific CRM/Ticketing system The ability to multitask and work unsupervised, with the ability to prioritise efforts. A presentable appearance with a professional demeanour An ability to be pro-active and willing to help wherever possible. Our Core Business Values Integrity Humility Respect Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Technical Account Manager?
How many years' experience do you have in a client services / account management role?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Australian driver's licence?
Do you own or have regular access to a car?
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