Are you an IT Support Specialist seeking your next challenge? WSCE is looking for an IT Support Specialist to join our Sydney office, providing support to our employees across NSW, ACT, QLD and VIC. This role offers you the opportunity to advance your career and develop professionally in a highly regarded national engineering consultancy dedicated to excellence.
Why work with usWith over four decades of experience, WSCE excels in civil, water, hydraulic, and fire protection engineering. Our strength lies in our people and their expertise, combining strategic advice and technical design to exceed project expectations.
Operating from offices in Sydney, Melbourne, Brisbane, and Canberra, we work on large, complex developments for private, institutional, and government clients.
We take pride in our philanthropic efforts and community engagement, making your work meaningful beyond the office.
We understand that success is not only about delivering outstanding results but also about having fun along the way. We are always on the lookout for the right kind of people to join our team – people who love what they do, do it unbelievably well, and are driven to succeed. We are an equal opportunity employer committed to fostering diversity.
The roleAs our IT Support Specialist, you will be the main point of contact for delivering prompt and efficient technical support to end-users. Your responsibilities will include installing, updating, and troubleshooting hardware and software applications, identifying network issues, analysing business requirements, and assisting with the administration of key software applications such as Total Synergy (practice management software), Microsoft Active Directory and the Autodesk suite.
In addition, you will manage our third-party MSP provider, contribute to the improvement of our Quality Management Systems, oversee our Confluence intranet site, research new IT opportunities, and provide basic IT training to internal staff.
Role specificsEnsure the smooth operation of IT systems across the business, including setting up and maintaining PCs, tablets, laptops, and other office hardware for optimal performance.Administer a variety of software applications, from Microsoft 365 to specialized business software, ensuring consistent functionality and support.Provide technical assistance to users by troubleshooting hardware malfunctions, software errors, and offering guidance on resolving minor IT issues.Serve as the primary liaison with external service providers to ensure timely, high-quality support, managing issue escalation when necessary.Maintain documentation of common IT issues, resolutions, and troubleshooting procedures for internal reference.Continuously monitor system performance and suggest improvements to enhance the end-user experience.Oversee and manage IT asset registers to ensure efficient tracking and management of hardware and software.Lead IT contract management and negotiation, anticipating hardware needs, selecting preferred suppliers, and ensuring competitive pricing for equipment.Analyse the need for system upgrades, core hardware improvements, and assess network security, including virtualisation environments and auditing systems.Source relevant IT equipment and software for company projects to ensure up-to-date and effective solutions.Ensure backup and disaster recovery procedures are in place and followed as part of a robust data protection strategy.Develop and maintain IT documentation, processes, and guidelines to assist users, alongside providing IT training for staff, including onboarding and offboarding for new employees.Collaborate with Finance and other departments to assist in the provision of data for reporting and analytical purposes.Provide specialist IT knowledge and support to assist staff and managers with various business projects.About YouAs an IT Support Specialist, you bring solid current and relevant experience, strong project management skills, and thorough technical expertise.
Ideal Skills & QualificationsA tertiary qualification in an IT-related discipline will be well regarded.Minimum 3-5 years' experience in an IT support or systems administration role.A sound understanding of the Microsoft Desktop and Server environment.A solid knowledge of IT Systems, software, and hardware.Excellent analytical and problem-solving skills.Effective communication skills, with the ability to explain complex technical concepts to non-technical users.A commitment to continuous professional development and staying current with technological advancements.What You'll Get in ReturnWe offer an inclusive and vibrant office culture, focused on supporting and developing our employees with in-house training and mentorship.
Company benefits include:Opportunity to work on large, complex and state-significant projects.Hybrid working conditions and flexible start/finish time.Modern offices in central locations.Paid parental leave.Bonus schemes and equity incentives.Annual salary reviews and regular feedback.Structured training for professional development.Employee assistance programs to support employee well-being.Quarterly team-building events.ApplyIf you're interested in applying for this role, send us a confidential application, along with your resume and cover letter. Applicants must have the right to live and work in Australia.
#J-18808-Ljbffr