Fantastic opportunity for an IT Support Officer Be part a great organisation which embodies a great culture and supports career development and progression opportunities. Thomastown based (Wurundjeri Country) with travel to various sites. This position is ideal for a recent graduate, or someone who is a couple of years into their IT support career. About Us Kids First have a prominent 125-year history of safeguarding children achieved through an unwavering commitment to people and transformation. If you want to lead IT projects and are looking for meaning and substance working for an organisation that acknowledges your value by offering great working conditions and flexible working arrangements, then this could be your next opportunity. About the Role We are seeking an IT Support Officer to join our friendly, busy, and dynamic in a full-time capacity. You will be the first point of contact for our ICT Service Desk, providing efficient and targeted Level 1 support to our diverse staff teams within the agreed SLA timeframes particularly on Microsoft 365. Your days will be varied and interesting, responding to ticketed queries, phone calls, walk-ups who are seeking assistance to resolve their technical issues. To be successful in this role you will need: Experience desirable in IT Service Desk, Helpdesk and Desktop Support Excellent Customer Service and interpersonal skills with the ability to liaise with people at all levels across the organisation. Strong documentation skills and exceptional attention to detail, which includes excellent communication and written skills. Work independently and productively within a small team. A strong team spirit and professional work ethic Ability to multitask with strong time management and organisational skills. Strong problem solving and troubleshooting skills. Demonstrated passion for IT. Love problem-solving and troubleshooting technical problems in a fast past environment. Have an eagerness to learn, a high level of initiative, and proactive nature. As a member of the Kids First team you will: Be part of a collaborative and outcomes focused culture of an independent, not-for-profit organisation that has a legacy of more than 125 years community service. Take home an attractive salary with the option to salary package to increase take home pay. Be nurtured in your career, including professional development. Have access to flexible work options and our staff wellbeing program. Portable long services leave. To apply: To review the PD and to apply go to & enter ref code: 6572528 Only applications submitted via our website will be considered. Please include a Cover letter outlining the position title and response addressing the selection criteria & a copy of the Curriculum Vitae which must list two professional referees. Kids First is an Equal Opportunity employer that respects and values diversity and inclusion. Kids First welcomes everyone to apply, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation, and physical ability. Kids First is a Child Safe Organisation, employment is conditional on satisfactory referee checks, a current Working With Children Check, National Criminal History check, proof of the right to work in Australia and a pre-employment medical (if applicable). #J-18808-Ljbffr
