Workplace Type : Hybrid
Make a difference as an External Dispute Resolution Specialist.
Join the largest insurance group in Australia and New Zealand.
Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customers and partners.
We have a permanent or secondment position available and welcome applicants based in all major cities in Australia. We work flexibly with a mix of work from home and the office.
About You Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environmentPrevious exposure to the AFCA complaints processA strong customer focus, with the ability to show empathy and patienceEffective decision making and time management skills with the ability to work unsupervised and under pressureStrong written and verbal communication skills, including advanced negotiation skillsResilience and a positive mindsetAbility to manage simple and complex matters confidentlyStrong computer literacy is essentialApplications close on Friday 20 December 2024 at 23:59 AEDT.
Joining IAG you'll have access to : Boosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveIndustry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carersDiscounts on everyday and special occasion itemsA certified Family Inclusive Workplace™ABOUT US We're IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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