A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot's trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.
The HUBLOT Assistant Boutique Manager will play a key role in the success of the Hublot Boutique by assisting in managing the team and leading it to success, focusing on networking, clienteling and ensuring that all boutique operations and management policies and procedures established by the company are followed. The position will, together with Boutique Manager, ensure that monthly goals are reached as budgeted, will drive the highest level of customer service and build external relations with vendors and partners.
Job Responsibilities Ensure annual sales targets are achieved by training and supporting the sales team in all aspects of customer service.Establish individual and collective goals for the team together with the Boutique Manager.Together with the Boutique Manager, keep the team focused on financial targets of the boutique, including sales, discounts, and inventory.Provide the highest level of customer service and demonstrate leadership in all areas of negotiation, client satisfaction, and after-sales service.Develop and manage VIP clients personally.Ensure exceptional customer service is provided.Support the sales team on the floor when needed and manage difficult and complex situations with clients.Ensure the highest level of after-sales service by following up with the after-sales department and keeping constant communication with the end client.CRM: ensure the customer database is up to date and provide necessary information as well as propose customer service strategy on key local and VIP clients.Manage day-to-day boutique operations.Work with the management team on creating and implementing an annual activation plan based on local market specificities.Recruit, onboard, train, lead, drive, mentor and develop the team of Sales Associates. Provide training on a regular basis to enhance product knowledge and sales techniques in order to maximize sales and provide exceptional selling ceremony to each customer.Manage staff scheduling, payroll, and ensure all company handbook policies and procedures are followed.Manage any and all employee issues and concerns and partner with HR when needed.Profile 5+ years retail experience with the majority of time spent in luxury.Right to work in Australia.Previous experience in the watch industry is a plus but not a must.Strong leadership skills and team management.High customer focus and strong interpersonal skills.Strong organizational skills.Proficient in all Microsoft Office programs.Understanding of POS systems/operations. #J-18808-Ljbffr