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About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard's unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of "Using our expertise, integrity and humanity to go further, together ."
Your Team Part of the Broker Operations Team, the Operations Support Team is a relaxed, friendly group of professionals striving to achieve the best results for our broker clients and policy holders by supporting the entire Broker Operations Team to deliver an end-to-end broker-centric proposition from underwriting through to claims.
The Operations Support Team is a diversified team operating in many areas of the Broker underwriting and claim lifecycle, spanning across generalised Broker support including Lodgements, Incident management, system and process improvement, initiative implementation and project management and participation.
Your Role As the Broker Engagement Manager, you will be responsible for the successful delivery of the Digital Claims Portal as the first choice of communication by Brokers to lodge and update claims via the Digital Claims Portal.
Own and drive Digital Claims Portal uptake by executing the Digital Strategy. Triage and manage Digital Claims Portal user and data issues to resolution. Design and deliver on Digital Claims Portal and other Broker Engagement initiatives working with the Optimisation and other cross-functional teams. Develop and maintain strong working relationships with all Brokers, Internal teams and Claims service providers. Engage with brokers to educate, encourage and drive uptake of new claims initiatives to support and benefit the broker claims experience. Your knowledge & experience Demonstrated experience in end-to-end Claims Management experience across General Insurance (GI) product classes is required. Must have strong technical and insurance policy interpretation skills. Demonstrated experience in complaints and escalation management. Excellent understanding of the GICOP and other GI Claims regulatory requirements is essential. Solid understanding of the Broker Claims Management experience both on insurer and broker side is mandatory. Working at Hollard At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
Professional and technical development opportunities. Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle. Paid parental and partner leave. Additional leave options, including 5 well-being days each year. Novated lease options. Corporate employee discounts from various retailers. Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP. Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don't meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Have you worked in a role which requires a sound understanding of claims management processes? What's your expected annual base salary? How much notice are you required to give your current employer? How many years' experience do you have in the insurance industry? Please confirm your full legal name. Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details. Do you have any friends, family members, business partners or other acquaintances currently employed at Hollard? If yes, please list their full name. #J-18808-Ljbffr