Guest Services Agent

Job DescriptionProviding exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journeyBeing the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism informationPromoting and up-selling hotel facilities through strong product knowledgeMaintaining a high level of professionalism and ensuring all procedures are followed Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stayMaintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactionsFull Time & Part Time positions availableQualificationsBe a people person – you must be warm, friendly and able to make genuine connections with our guestsProfessional interpersonal and communication skillsHave a passion for hospitality - be willing to learn and keen to progress in your careerHave excellent grooming and pride in presenting yourself wellBe available to work varied shifts from early mornings to late evenings, including weekendsConfidence & ability to work autonomously and at times unsupervisedPrevious experience in a hotel front office position is advantageous but not essentialAdditional InformationHotel and dining discounts worldwide, across the Accor networkAttractive food & beverage discounts in-houseDiscounted on-site parkingUniform dry cleaningCentral location - located close to all major forms of public transportBecome a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have funAccess to Accor training programs and career opportunities using industry-leading platformsFree 24 Hour access to our Employee Assistance ProgramAt Mercure Sydney, everything we do is from the heart – we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other's unique-ness and always go the extra mile to make someone's day. Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.