Guest Experience Officer - Part Time East Wagga Wagga NSW 2650, Australia Req #11211 Tuesday, 28 May 2024 You might not have heard about Ingenia before, and we tend to fly under the radar.Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.Located just 2km from the heart of town, BIG4 Wagga Wagga is perfectly nestled on the banks of the Murrumbidgee River.With easy access to all the great local attractions and services, this family-friendly park is a fantastic place to enjoy a relaxing break in one of NSW's most diverse regions.About the Role We are seeking a friendly & professional Guest Experience Officer to join our Wagga Wagga Holiday Park on permanent part-time basis.This role will be 20 hours per week.Weekend availability is essential.Responsibilities Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park Direct guest check in and check out and attend to general receptionist duties following correct procedures Ensure high level of customer service is maintained at all times Contact housekeeping or maintenance staff when residents/guests report problems About You Exceptional customer service skills Previous experience in a similar role / industry Computer literate using Microsoft Suite and booking software Passionate about the tourism industry with a strong sales ability Team player, strong attention to detail and well organised worker Availability to work weekends & public holidays Benefits Providing an exceptional service to our residents is one of the most important factors for the success of our business.For the successful applicant, we can offer: Rewarding and challenging opportunity Security working for an ASX listed organisation Excellent discounts on Ingenia Holidays Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application.Applicants must have a passport or birth certificate and photo ID to evidence this requirement.You will be required to complete a National Police History Check for this role.No agencies please.Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now!We look forward to receiving your application.Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.All employees of Ingenia Communities must undergo a National Police Check.Other details Pay type Hourly Apply now
