At ISS we are at the forefront of service innovation and delivering top-notch services to our clients.
As we continue to expand, we are looking for a driven and experienced Admin/Reception Attendant to join our Facilities Maintenance team at our site in regional Western Australia.
Reporting to the onsite Admin/Reception Supervisor, the primary objective of these roles is to assist in all front of house administration/reception and finance administration as required in a safe and efficient manner while providing a high-quality service to guests.
This role is the first "Face" of the Village and must maintain a friendly, efficient and approachable manner at all times.
Responsibilities: Ensure professionalism and accuracy with all information passed through reception to staff and management.
Achieve an accurate and logical work sequence.
Positively respond to all queries, redirect to departments as required.
Assist in the smooth and efficient day-to-day operation.
Assist in all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
Ensure public areas are clean and well presented with regular monitoring.
Ensure there is a constant presence visible on Front Desk during key times throughout the day.
Daily liaison with the operations to ensure accuracy in room allocation.
Ensure completion of daily duties, e.g.
correspondence, filing, reports, etc.
Site flight and accommodation bookings as required.
Respond to customer complaints Model high standards of performance and behaviour What we're looking for: Min 2 years administrative experience.
Effective written and verbal communication skills.
Effective time management and organisational skills.
Previous experience working with INX Microsoft Office application skills, including Word, Excel and PowerPoint.
System administration and recordkeeping skills.
Highly developed attention to detail.
Ability to develop and maintain relationships at all levels.
Why Join Us?
Impact: Play a key role in shaping the future of ISS Roy Hill.
Growth: Opportunities for professional development and career advancement.
Competitive Compensation: A rewarding salary and comprehensive benefits package.
Culture: Be part of a forward-thinking, inclusive, and collaborative team.
At ISS we believe 'People Make Places' and we are looking for the best People to create the best work- Places in Western Australia .
To apply for this role please click on the 'apply' link and complete the online application.
You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website: http://www.au.issworld.com/our-people/Careers ISS IS A PLACE TO BE YOU We have ambitious goals for how we work, how we impact our surroundings and how we treat our people.
It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.
ISS IS A PLACE TO BE WHO YOU ARE Every ISS employee, or "Placemaker," is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment.
ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
ISS IS A PLACE TO BECOME WHAT YOU WANT ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging.
"Connecting People and Places to Make the World Work Better".
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully.
We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
Read more about ISS in Australia and New Zealand on our website.
www.au.issworld.com