Company Description
Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Job Description
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities Consistently offer professional, friendly and engaging serviceLead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adheredTo monitor maintenance of the physical Fairmont Gold productReview all Fairmont Gold reservations to ensure requests are metEnsure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programsHandle guest concerns and react quickly, logging and notifying proper areasTrain all Fairmont Gold AttendantsDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyProvide exceptional Concierge information to our guests about local and area attractionsTo follow department policies, procedures and service standardsTo follow all safety policiesOther duties as assignedWhat is in it for you: Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Must possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Demands This position requires:
Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, lifting up to 20lbs.Occasional ascending or descending ladders, stairs and rampsRequired Education and Experience Previous guest service experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetAdditional Information
Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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