About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. With a focus on local Melbourne moves, this is a rare opportunity to join our high-performing Sales team as an External Sales Consultant, where success will come easy as you capitalize on selling our quality services and products.
You will be part of a long-standing, highly experienced team that has proven their success year after year. As this role is on the road and work from home, your ability to manage your time and coordinate a busy diary will be essential. So too will be how well you build rapport with clients and help them navigate the logistics and stress of relocating.
Some of what you will be doing:
Carrying out in-home inspections in the Melbourne and West Melbourne suburbs
Formulating pricing and proposals that best suit the client to move locally
Promote a full suite of services to ensure our clients' needs are met
Assist with any service issues ensuring effective and timely solutions
Promote customer feedback as we strive to always improve
Maintain exemplary customer service throughout
About you:
Ideally, you will have experience or exposure to the removals industry and can demonstrate you are a proven customer-centric and solution-focused individual. This role is not a hard sell; the key is to have empathy and respect for our broad client base in their own homes.
What we hope you have:
The ability to apply excellent listening, communication, and negotiation skills throughout your interactions
Good problem-solving and spatial estimation skills
The ability to follow best-practice processes while striving for continuous improvement
Enjoy working independently and driven by results
Ability to prioritize effectively and work under pressure
Be passionate, enthusiastic, and positive with a highly professional attitude
You may not fit the requirements 100%, but that's ok; we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!
About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don't make the mistake of thinking we're just a bunch of trucks; we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems in-house, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
We offer a competitive salary plus super and additional incentives
Genuine work-life balance
Everyone having access to training and development
Kent CARE Program focus on staff wellbeing and mental health
FleetPartners Fully Maintained Novated Leases
Staff discounts on storage and removals services
Recognition incentives in the form of digital gifts
We believe in inclusiveness and workplace equality
Support for women choosing a management career path
2M invested in technology including bespoke systems built in-house
5-star rated onboarding experience
1 in 5 roles are filled internally; we love promoting from within
Diverse business areas that offer additional opportunity
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