THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The role of
Technical Advisor
is to provide practical guidance to team members across the business to enable the achievement of claim outcomes (regardless of the workflow) whilst also focusing on developing personal technical competence as well as that of other individuals and teams. The role is responsible for contributing to the improvement of business outcomes by identifying opportunities for improvement and working with the various departments to create alternative claim strategies utilising their knowledge of the Act. The role will also provide technical expertise, working with our L&D team as a subject matter expert to assist in the development of training packages and modules.
This will be a Full-time permanent position based in our Adelaide office with flexibility to work from home.
YOUR RESPONSIBILITIES
Provide practical guidance and coaching to team members and support the delivery of high level customer experience
Have regard to the necessary technical considerations of claims decisions, compensation payments and liability determination
Work within the legislative and regulatory environment to optimise outcomes for all stakeholders
Apply sound risk management principles to ensure compliance and robust decision making
Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholders
Participate and provide technical support in employer claims reviews
Work with our Project Office to provide support and assistance in developing and updating business processes
ABOUT YOU
A minimum of 2 years' experience working within the workers compensation industry
Strong technical experience in workers' compensation claims
Experience coaching & mentoring team members in the workers compensation industry
Demonstrated understanding and application of the Return to Work Act 2014 and the associated regulations
Demonstrated expertise in at least one area of claims management or a technical specialist background
WHAT WE OFFER
EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Great work/life balance and flexibility with opportunity to WFH when fully trained in your role
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our RewardsHub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success
Quarterly Reward and Recognition Awards
Access LinkedIn Learning - 18,000 courses to advance your professional education
Up to 16 weeks paid parental leave plus super
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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