OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry?
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."We believe that our people are what differentiates us from our competition.
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job SummaryAs an Easy Cart Agent, you will be an essential part of maintaining smooth and efficient airport operations.
Your primary focus will be providing a safe, seamless, and high-quality service for both domestic and international travelers.
You will ensure that trolleys are clean and readily available, contributing to an enhanced customer experience as passengers navigate the terminals.The airport environment is dynamic and team-oriented, with a strong emphasis on safety.
Work hours are variable to align with airline schedules, including early mornings, late evenings, and weekends.Your activitiesCollect and distribute trolleys throughout the terminal to maintain an adequate supply in designated areas.Inspect trolleys for cleanliness and functionality, reporting any damages or maintenance needs.Respond promptly to customer inquiries and assist passengers with locating and using trolleys.Monitor and manage the flow of trolleys to ensure high availability during peak times.Collaborate with team members to manage trolley distribution efficiently across multiple airport zones.Adhere to safety protocols and report any incidents or hazards to supervisors.Maintain clear communication with other airport staff to coordinate tasks and updates.Assist in maintaining the general cleanliness of trolley storage areas and workstations.Operate equipment safely, such as trolley collection vehicles, if authorized.Support other operational activities as needed to contribute to a seamless passenger experience.Your profileExperience working in a fast-paced customer service aviation environment.Proven experience in aviation roles demonstrating leadership qualities.Exceptional customer service, communication, and conflict resolution skills.Ability to effectively coach and provide constructive feedback to team members.Capability to work independently with minimal supervision, showcasing initiative and motivation.Strong administrative, planning, problem-solving, and organizational abilities, including experience with rostering and cost management.Excellent time management and task delegation skills.Knowledge of regulatory frameworks, safety systems, emergency response procedures, and airport operations (desirable).Understanding of aviation safety and workplace health and safety policies, practices, and principles (desirable).Possession of a valid driver's license (essential).Flexibility and availability to work shifts.Strong organizational skills with effective time management.Excellent interpersonal skills and ability to work well within a team.Eligibility to obtain airport security clearance and meet pre-employment requirements.What we offerPermanent Part Time opportunity available averaging 20-30 hours per weekInitial onboarding and paid training.Uniforms and free onsite parking provided.Flexible rostering system.Career progression and development opportunities.At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Visit our website at www.careers.swissport.com to learn more about Life at Swissport.Join Swissport today and be part of a team that connects the world of aviation!Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.#J-18808-Ljbffr