Gold Coast Infrastructure Solutions (GCIS) is a Joint Venture between Ventia and Downer.
GCIS partners with the City of Gold Coast's Water and Waste division to maintain, renew, and improve essential infrastructure under the Asset Lifecycle Delivery Service (ALDS) program.
We are committed to delivering exceptional outcomes through collaboration, innovation, and operational excellence.
About the Role We are seeking a detail-oriented Dispatch Planner to join our team, based at our Gold Coast office (Arundle).
Reporting to the Asset Management Lead, you will be responsible for planning, scheduling, and dispatching work order packages in line with the Operational Maintenance Plan.
Your role is key to optimising workforce productivity and ensuring efficient delivery of maintenance activities across the region.
Key Responsibilities: Dispatch work orders promptly to ensure field teams remain productive.
Collaborate with Supervisors to maximise resource utilisation and reduce travel time.
Synchronise activities to avoid repeat visits and minimise non-productive time.
Manage workflow queues and ensure KPI compliance.
Work closely with client stakeholders for advanced scheduling, including coordinating isolations.
Communicate with the Community & Stakeholder Engagement team to coordinate customer notifications.
Identify and address risks proactively, escalating issues where necessary.
Support process improvements and maintain accurate records, spreadsheets, and databases.
What You'll Bring: Experience in planning and dispatching in high-volume environments.
Knowledge of the water industry (highly regarded).
Proficiency in SAP for work order and resource management.
Advanced Excel skills, with strong written and verbal communication.
Exceptional stakeholder management and collaboration skills.
Flexibility and adaptability to excel in a complex, service-oriented environment.
Why Work with Us?
Permanent role in a long-term contract.
Access to our VenPerks employee benefit program provides discounts with 450 retailers, Australia-wide, including Woolworths, Coles, Booking.com and Expedia.
Access to a variety of health and wellbeing initiatives including discounted health insurance, and our employee assistance program.
Career growth working within a Joint Venture between two industry leaders and ASX listed companies.
Interesting and varied work, with support from a wider network of water industry professionals within Downer and Ventia's expansive water businesses.
The opportunity to work on the picturesque Gold Coast and enjoy the many lifestyle benefits it has to offer.
Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in.
We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.
How to Apply Submit your application with a cover letter and resume via the "apply" link.
Position Reference Number: 161486