Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role Based in Crown's newest and most luxurious integrated resort in Sydney, we have an opportunity for an experienced Director of Sales (DoS). Reporting to the GM of Sales & Marketing, this role is a true blend of sales, leadership and strategy and is a critical component of ensuring Crown Sydney achieves significant sales and profitability targets. We are looking for an ambitious and motivated sales gun who thrives in fast-paced environments, wants to be a part of the delivery and is ready to level up their career within an iconic brand.
You'll be responsible for driving and maximising room sales for Crown Sydney across all market segments, maintaining key accounts and developing new business relationships, whilst leading and inspiring your team to consistently achieve targets. Ideally, you'll come from a hotel/travel background and have existing networks to assist the broader sales team with developing new accounts and support to uplift and deepen existing relationships.
Responsibilities include, but are not limited to: Lead, inspire and work closely with your on-site sales team and assist with monthly revenue and expenditure targets Drive new business development, whilst ensuring existing account retention and growth strategies Work with the tourism bodies in market representatives to ensure Crown is top of mind for all domestic and international campaigns Work with senior and executive stakeholders to determine and recommend strategies to maximise sales Develop and implement strategic, comprehensive key account management plans Provide market/industry insights from all key markets to influence revenue strategies and direction Partner with key stakeholders to ensure tailored and personalised customer service experiences for all clients is consistently delivered Build and maintain effective relationships via contact with key account stakeholders and client contacts Build and maintain relationships with other internal departments including Banquet Operations, Finance, Conferencing, Group Reservations, Reservations, Housekeeping and Front Office About you Extensive experience in a Senior Sales Management / DoS role covering key leisure, wholesale and MICE market Demonstrated passion and ability in driving, achieving and exceeding sales targets Strong knowledge of market trends and initiatives coupled with excellent business development expertise Proven knowledge of Inbound Tours Operators and Distribution Channels Excellent communication, influencing and negotiation skills Ability to work with key, senior stakeholders including operational and executives Knowledge of property management systems such as Opera is advantageous Self-motivated with a high level of integrity, passion for customer experience and works well under pressure What we offer you: Full-time opportunity, based in on-site in the luxurious Crown Sydney Complimentary meals at our on-site staff restaurant (daily menu with hot meals, salad + sandwich bar + more) Generous discounts across all Crown hotels and restaurants (think Nobu, Epicurean, Cirq, Woodcut + more) Opportunity to lead a key sales team and work closely with senior stakeholders at Crown Sydney Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more Additional Information What you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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