Get AI-powered advice on this job and more exclusive features.
Firstly, who is Chain Social and why are we hiring a strategist? We're so glad you asked. Chain Social is a female-led digital and creative agency located on the Mornington Peninsula in Victoria. We service some of Australia's best and buzziest eCommerce brands across beauty, fashion and lifestyle. We're proud of who we are and the work we do for our clients; our brand identity is sacred and we've spent the last 9+ years building it with a team of tenacious and passionate women at the helm.
What we do best: Chain Social exists to help transform businesses. Our approach is to hold our clients' hands and guide them using our combined industry experience toward the best marketing strategy for their brand. We want our clients to feel supported and involved in the process – they're an extension of our business and part of the Chain Social family. We're innovators and change makers and want to continue to be bold with our thinking and ideas. We know that in order to stay relevant you have to change and nurture growth – and that's where you come.
A little more about us: We may be biased, but we hand-on-heart think we're lucky to be a part of one of the best workplaces. Being a member of our tight-knit Chain Social team means you can enjoy our culture-first attitude which is at the heart of everything we do, and highly valued by our Founder & CEO.
We can offer you: Flexible work hours because we know the juggle is real.3 days in the office and 2 days at homeA nurturing female led environment where pop culture is always encouragedA coastal office location in Mornington so you can clock off and head to the beach for a swim/walk if that's your vibe.We've recently started a Christmas season tradition of a team event. Last year was a Super Yacht on the Sydney Harbour, the year prior? Jackalope Hotel takeover and flying in Peking Duk to perform.... because we work hard and relax harder.Ongoing fun monthly team events so we can get to know each other.Job Purpose: In 2024 we launched an online training academy as a subsidiary of our Chain Social brand - the Chain Ecommerce Academy. It has been so well received, so much so that we need a passionate digital marketer to drive it into greatness in 2025!
The Digital Marketing Strategist is an efficient, process driven and passionate individual.
You'll have a broad digital marketing skillset with experience across media buying on Meta, Pinterest & TikTok as well as familiarity with Klaviyo campaigns, automation and SMS.
Most importantly you'll be driven by this rare opportunity to take charge of our Ecommerce Academy and see it grow even bigger and better in 2025!
Working closely with the Chain Social Director, this role is responsible for further developing, overseeing, consulting, implementing and measuring the success of the Chain Ecommerce Academy.
Key Responsibilities: Customer Experience:
Manage end-to-end customer service at an exceptional level, always going above and beyond-- where members can't believe how quick, responsive and supportive the program is!Onboarding:
Manage the end-to-end onboarding process for each client.Program Operations:
Regularly update the academy library with new modules (coordinate and upload)Communicate with members before the end of their subscription; offer to stay on with a bonus, etc.Build out LOOMs and SOPs for the Chain AcademyCoordinate testimonials (videos and written) from members.Optimise our website with new content, pages, and testimonials - always striving to improve our landing pages and better conversion opportunities in conjunction with the Growth Director.Manage weekly email campaigns to member database sharing upcoming training and relevant industry information/links for the weekMember Support:
Be available for 1-on-1 Meta/Pinterest/TikTok/Google Ads support calls.Stay up to date with new features and trends. Share key platform learnings with team members to drive continuous improvement and development across the agency.Actively participate in WIPs and team meetings.Be an ambassador of Chain Social Agency by living and breathing our company values.Assist with the onboarding of new team members.Additional Requirements: Minimum 2 years of Digital Marketing experience, working as either Senior Account Manager or Account Manager.A deep understanding of the Digital landscape.Excellent verbal and written communication.Ability to prioritise and complete tasks promptly, driven.Exposure to project management in any capacity is preferred but not essential.Organised, high attention to detail and solution-focused.Has a history of implementing or improving existing processes to make things more efficient and productive.Seniority levelMid-Senior level
Employment typeFull-time
Job functionMarketing and Sales
IndustriesAdvertising Services
#J-18808-Ljbffr