How will you make an impact?Are you passionate about making a positive impact on our members' dignified retirement?As the Digital Experience and UX Lead, your mission is to revolutionize our digital landscape, ensuring our members and prospective members receive exceptional experiences tailored to their needs.The OpportunityJoin our team and drive excellence by enhancing our digital channels. You'll collaborate across the organisation, providing strategic guidance on digital initiatives to ensure consistency and effectiveness. Reporting directly to the Executive Manager, Business Transformation, you'll champion member experience and lead the charge in transforming our digital presence.About YouAs a Digital and User Experience Lead, you'll thrive in a dynamic environment where creativity meets strategy.Here's what we're looking for:Lead the use of design research techniques to uncover customer needs and pain pointsUnderstand, analyse, and map complex journeys and processes to optimize user experiencesDevelop data-driven digital solutions to enhance member engagement and retentionFormalise our digital design process, from research to prototyping, testing, and realisationAnalyse data and insights to better understand customer behaviour and guide our actionsWork closely with peers to develop digital experience strategies aligned with member needsChampion human-centered design principles to deliver optimal member outcomesEnsure digital products are designed with the customer in mindEvaluate digital channel activity and use insights to improve member serviceEnhance and manage the user experience of our digital channelsCollaborate with digital marketing, operational, and product development teamsDrive our organisation's digital transformation effortsDegree or equivalent experience in Digital, eCommerce, Finance, Anthropology, Psychology, or related fieldsMinimum of 5 years' experience providing digital experience leadership in a corporate environmentSound knowledge of superannuation products and markets.Join us in shaping the future of digital experiences for our members and prospective members. Apply now to be part of our team!What can we offer you?Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:Hybrid and flexible work environment15% superannuationAdditional paid leave over Christmas and New YearAdditional 5 days paid "flex leave", so that you can take time out when you need it18 weeks paid parental leave3 days community service leave4 weeks paid gender affirmation leaveAccess to long service leave at 5 yearsAccess to subsidised financial adviceDedicated per person development budget to support your growthJust to name a few!About usAt Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?Our commitment to diversity and inclusionWe are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at ****** do I apply?If you are interested in this opportunity, please follow the prompts to make an application.We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
