Welcome to BizCover! We're a dynamic and innovative InsurTech company in the SME business insurance market, dedicated to simplifying the insurance process for small businesses. We're currently looking for an engaging and customer-focused individual to join our team as a Customer Value Consultant.In this role, you will have the opportunity to make a real impact by delivering exceptional customer service and helping our customers make informed decisions about their insurance needs. You'll be responsible for building relationships with our valued customers and providing them with personalized advice, tailored to their unique business requirements.Key responsibilities include:Engaging with customers through various channels, such as phone calls, emails, and live chat, to understand their insurance needs and provide tailored solutionsBuilding strong customer relationships through effective communication and attentive listeningConducting thorough policy reviews to ensure customers have the right coverage and identifying opportunities for cross-selling or upsellingAssisting customers with policy amendments, renewals, and claims, providing guidance and support throughout the processStaying up-to-date with industry trends, products, and competitors to provide customers with the most relevant and valuable informationCollaborating with internal teams to optimize processes and enhance the overall customer experienceRequirementsPrevious experience in a customer-focused role, preferably in the insurance or financial services industryExcellent communication skills with a friendly and engaging toneStrong problem-solving skills and ability to think on your feetAbility to build rapport and establish trust with customersProficiency in using CRM systems and other relevant softwareKnowledge of insurance products and policies is highly desirable, but not essentialPositive attitude and a genuine passion for providing exceptional customer serviceBenefitsHybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)$55,000 + super + commission Exciting and rewarding team cultureQuarterly recognition awardsBusiness Casual dress codeRewarding Employee Incentive ProgramEmployee benefits packageGrowing company with progression opportunitiesWe are an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage applications from people of all backgrounds, identities, and perspectives. We are committed to creating a diverse and inclusive workplace where everyone can thrive and grow.#J-18808-Ljbffr
