Customer Support Officer

Job Description:

We are seeking a reliable and dedicated Customer Support Officer to join our team at Oneok in Canberra, Australian Capital Territory. As an Associate-level position, the ideal candidate will have at least 2 years of experience in customer support roles.

Responsibilities:- Providing excellent customer service over the phone, email, and in person- Handling customer inquiries and resolving issues in a timely and efficient manner- Documenting customer interactions and maintaining accurate records- Collaborating with other team members to ensure a seamless customer experience- Identifying opportunities for process improvement and making recommendations- Assisting with administrative tasks as needed

Requirements:- 2+ years of experience in customer support roles- Excellent problem-solving skills and ability to work well under pressure- Strong communication and interpersonal skills- Ability to work well in a team environment- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent

Personality traits:- Reliable- Dedicated

Soft skills:- Problem-solving- Cooperation

Benefits:- Paid overtime- Company transportation- Joining Bonus

Working environment:At Oneok, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, innovation, and collaboration to provide the best possible service to our customers.

Deadline to apply: April 29, 2024

Equal opportunity statement:Oneok is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.