TheProcurement Systems division of ReadyTech is a leading provider of enterprise contract management and procurement software, dedicated to transforming how businesses manage their contracts and procurement processes. Our innovative solutions empower organisations to reduce corporate waste and enable better business outcomes through streamlined operations, enhanced governance and compliance, improved supplier performance, andoptimizedspend management across the enterprise.
We are seeking anexperienced customer-centric focused Customer Success Manager to help serviceour growing premium customer base in Australia. Experience in enterprisesoftware applications and strategic account management with a proven trackrecord in customer success and growth is essential.
About us: Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We'rean ASX-listed company which means we are stable, have a strongtrack recordof sustainable growth and have asignificant numberof long-term customers.So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer younumerousgrowth opportunities thatcan'tbe found in any other company.
It'san inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
You will get to: Learn and articulate valuepropositionResearch customer accounts, identifying keystakeholders, and generating interestManage the complete customer success cycleAdopt and deploy ReadyTech's'Client Engagement Framework' to build customer references and generateincremental revenue through upsell opportunitiesUse ReadyTech's CRM effectively to maintain customer contacts, meetingnotes & actions, build pipeline and enter/maintain customer deals to provideregular pipeline/sales forecastsAttend and facilitateevents- conferences, seminars andother marketing events promoting ReadyTech's software to customersLeverage ReadyTechmarketing initiatives- e.g. promote customerinvolvement in ReadyTech conferences, sharing ReadyTech posts on social media,promoting product webinars to customers, ensure customer contact database is upto date to maximise effectiveness of customer focused EDM campaignsHigh quality proposals- ensure your customer quotes / proposals meet ourquality standards and details are cross checked and approved to ensure accuracyof representationAchieve customer success KPIs- e.g. low churn rate,solution adoption / value measures, customer satisfaction ratings, upselltargetMore about you: Proventrack record of customer success / account management and being able to upsellnew products and services – we want to you achieve, if not exceed your Customersuccess KPI's and associated On-Target-EarningsStrongcustomer service / customer success orientation and commitment to outstandingCustomer service with high integrityAmbitiousand motivated self-starter, driven and motivated by customer successProvenability to quickly learn new concepts, technology and approachesDemonstratableapplication of strategic and/or consultative customer service experience in anenterprise applications software environmentStrongphone presence and experience in customer communicationAbilityto develop strong working relationships and influence with key stakeholders anddecisions makers within customer organisationsStrongverbal and written communication skillsAbilityto author 'winning' and well-structured high-quality proposals based on a clearunderstanding of customer requirements and challengesEffectivenegotiation skills – establishing value and being able to negotiate win/winscenariosAbilityto run multiple customer success plans and campaigns concurrentlyEffective prioritisation skills and initiativeExperience facilitatingpresentations / demonstrations in selling the value of enterprise softwareapplicationsWhy you should become aReadyTecher: A day off for your birthday- hiphiphooray!Additional 4 days of leave each yearReadyTecherAwards each quarter with the chance to win flights and accommodation to Hamilton IslandHybrid work, with in-house baristas in Australia via the Ready Beans teamAccess to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7Paid parental leaveAdditionalpaid leave for miscarriage,endometriosisand menopauseVolunteer leaveAnd plenty of ReadyTech merch drops along the way!ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.We'reproud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you willbe requiredto completea comprehensive policecheck and an Australian working rights check. Should you have any questions or concernsregardingthese requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quicklyidentifypotentialReadyTechers!
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