Customer Success Manager - Apac

Customer Success Manager - APACBe an expert in market leading legalgenerative AI software and work closely with law firms and corporate legal teams to understand their use cases and pain points; Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients; Support deal close by overseeing the establishment and successful administration of Proofs of Concept and facilitated trials (including oversight of entitlement, configuration, user briefings, training and support); Post-sale, oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment from the solution; Capture andmunicate voice of the customer to relevantpanyfunctions including leadership, strategy, sales, proposition, presales, customer success, marketing and product teams; Coordinate resolution of product and other issues impacting customers' successful use of the solution; Prepare and deliver project presentations and project status reports to prospects and clients. You're a fit for the role: Law degree is strongly preferred, but not required 3+ years working with or for a Corporate Legal Department or large, top tier law firm, preferably in a practice innovation or knowledge management department is required Experience selling or supporting software solutions Skills: Growth mindset - embrace change, challenges & diverse perspectives Continuous learner - ability to learn new technologies quickly Cross collaboration - experience working across different functions and successful stakeholder engagement Client focused, customer engagement skills - Creative and resourceful problem-solving skills Ability to work independently, in a dynamic fast-paced environment Excellent presenter andmunicator who is articulate, passionate and knowledgeable Exceptional attention to detail and highly organized Enthusiasm andmitment to oues Adaptive and Self starter who shows initiative Services Career search Role Customer Success Locations Sydney Remote status Hybrid Remote Job ID O4IgToQoelNq