Be part of our tomorrow! We are hiring a Customer Solutions Representative at Ticketek, which is part of TEG, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries! About Ticketek Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.
We bring thousands of live events to fans, sell 30 million tickets at some of the world's most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.
The Role As an ambassador for Ticketek this role is to ensure all customers have an extraordinary experience with us every time! If you are passionate about finding solutions for our customers across all platforms, social, phone and email then this could be an exciting opportunity for you.
As a Customer Solutions Representative, you will: Respond to general enquires and booking requests Process refunds for cancelled and rescheduled events Speak with customers across our omni support channels (social, email, inbound and outbound calls, chat) Work across our Ticketing System and CRM Maintain accurate customer account information As a team member, you will: Communicate with style and professionalism, across all levels of business relationships, both internally and externally. Demonstrate credibility as you represent the team, the business and the brand through all your interactions. Be adaptable, able to mold to an ever changing environment. Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems. Have well developed time management skills with the ability to deal with conflicting deadlines. Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery. Be able to quickly establish rapport and develop client relationships with a variety of stakeholders. Be a team player willing to strive to deliver exceptional results So, what does TEG offer? Complimentary tickets to selected events Birthday Leave Volunteering Leave Access to wellbeing discounts Flu Vaccinations Company Paid Parental Leave Free Advice and Support (EAP) What can you expect? Global Reward and Recognition Program Supportive and exciting Learning and Development Opportunities Career Pathways A commitment to Diversity, Equity, and Inclusion Great team members! For more information about TEG please go to http://www.teg.com.au/ TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*