Customer Solutions Engineer - Service Delivery

There's something special about working for Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do! We make a difference and we're #SoUnTelco in everything we do.If you want to make a difference, then this is the place for you!The RoleThe Customer Solutions Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team.You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer's project from post sales to operations.What you will be doingEnsure project's technical design and implementation are delivered with a heightened focus on qualityWork with your team to service customer projects from sales, online orders and standard and non-standard design approvalsApprove, design and implement changes to existing and new complex data and hosting solutions across our broad product rangeAchieve customer project commitments within scheduled timeframesYour ideal experience will includeStrong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologiesKnowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory)Experience reviewing and approving projectsQualifications in either Engineering or Computer Science (or related field)CCNA and / or JNCIA (or equivalent) – this is mandatory3 - 5 years experience across a broad range of data technologies, SIP / VoiceA genuine passion for working with customers and finding unique solutions for their businessesWhy usYou'd be joining a company that has the highest Net Promoter Score on the ASX, theWorld's best customer experience&crowned in 2020 at the World Communications Awards.You'll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and actionWe Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group!#J-18808-Ljbffr