Join an organisation that grows our own - we invest in our people!
Flexible work arrangements to suit your lifestyle & promote work-life balance.
Enjoy a variety of employee benefits inc. staff discounts & competitive salary.
Join Our Team and Make a Difference in Patient Care!
Are you passionate about helping others and seeking a workplace that truly values its employees?
At Qscan Group, we prioritise the growth and development of our greatest asset – our people.
Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
About the Opportunity: We are looking for a confident individual to join our team in North Hobart as the Customer Service Team Leader .
This role offers flexibility and can be full-time or part-time , providing support to our patients, medical imaging professionals, and referrers.
Applications are open until COB on Friday 31st January 2025 and interviews will be conducted in the weeks commencing.
Key Responsibilities: Manage and Supervise : Oversee daily operations and supervision of our clerical team, including rostering.
Drive Team Performance : Foster team recognition, cohesion, and engagement to build and retain a high-performing team.
Collaborate Effectively : Work within a multi-disciplinary team to ensure efficient customer service systems and processes.
Handle Escalations : Serve as the escalation point for customer service enquiries, feedback, and complaints.
General Management : Participate in performance management, address disciplinary concerns, identify training and development needs, and assist with recruitment activities.
About You The ideal Customer Service Team Leader will bring: A strong customer focus, driven to provide empathetic, patient-centric service.
Excellent communication skills to effectively interact with patients, referrers, and colleagues.
Organisational skills, managing multiple tasks efficiently in a fast-paced environment.
Technical proficiency, comfortable using computer systems and eager to learn new software (experience with Radiology Information Systems is a plus).
Previous experience in a management or leadership role is highly regarded, preferably in the medical field.
Working for Qscan Group offers you: A great team culture, where you will be supported to participate in personal and professional development programs.
Competitive remuneration package with additional employee discounts.
A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
Access to our Employee Assistance Program to enhance your health and well-being.
A range of employee benefits, such as paid parental leave and annual flu vaccinations.
If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team!